A leading provider of laboratory automation solutions based in Germany has selected USU’s IT Service Management Suite (ITSM) to streamline and enhance its IT service processes. The decision to use USU’s software was influenced by its performance, as well as the company’s local presence and technical expertise. The ITSM solution will be operated as Software as a Service (SaaS) and will include modules such as Configuration Management Database (CMDB) and IT Asset Management to improve transparency and automation. The implementation will occur in phases, starting with core functions like Incident Management and gradually introducing other disciplines like IT Self-Service and Change Management. Senior Vice President and Managing Director of USU, Achim Rudolph, expressed excitement about supporting the customer in optimizing their IT processes and providing a scalable solution for future growth. As a leading provider of IT and customer service management solutions, USU is known for helping organizations modernize their IT infrastructure and enhance service excellence through cloud and AI technologies. Their AI-powered platform serves as a central knowledge base for consistent information across all communication channels. For more information about USU GmbH and their offerings, visit their website at https://www.usu.com/en-us/. Media inquiries can be directed to Dr. Thomas Gerick, Corporate Communications at thomas.gerick@usu.com.
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